Gaps on Digital transformation

An IDT study called “Skills for Digital Transformation Research Report 2017” shows that this is one of the hot topics on the management agenda and that it will be there to stay for a long time. With all markets accepting and adapting their business models to digital disruption, as in the case of banking with fintech, staying competitive and customer-oriented increasingly demanding with their time and money, requires companies to catch up at the forefront when it comes to digital transformation. And not only in customer-facing tools, digital transformation means integrating all areas of the company to change the way it works. This reduces operating and administration costs and makes companies more competitive not only vis-à-vis their clients, who benefit from more accessible and obicuous services, but also vis-à-vis investors, who through investment funds, shareholders’ meetings, hope to capitalize on their economic support for companies.

Among the main benefits of integration in all areas of the company:

boosts the company's culture of innovation
improves the efficiency of the processes in the organizations
contributes to the promotion of collaborative work and internal communication
provides rapid response capability in a changing environment
offers new business opportunities through data analysis
improves the customer experience and its relationship with the brand

The study establishes that 56% of the companies analyzed have the digital transformation as an important element within their strategic business plans. And only 37% of these companies confirm that they have a clear digital transformation strategy.

One of the main barriers is the shortage of the necessary skills. Among the four most critical skills addressed in the study:

cybersecurity: apply security controls, identify the dimensions and assets of the company and establish the Information Security Management System (ISMS) as defined in the ISO 27001 standard, in an environment where the digital transformation points to the use of hybrid clouds, multicloud alongside the traditional on-premise, makes the necessary skills in terms of network management, gateways, routers, NAT, etc as well as its monitoring with tools that must be scaled to leave the classic on-premise and cover these complexities, together with the need to have constantly patched and updated all the systems of the company regardless of the cloud where they are hosted, makes this issue a strong pressure for companies that try not to fail their customers with the fulfillment of their legal obligations such as GDPR or PCI DSS. The services managed in the cloud are a relief since the large providers are responsible for complying with security and legal obligations, but to a certain extent, since in most cases, there is a tendency towards a shared responsibility model.

Mobile technologies: adapting digital channels to mobile devices can be a major challenge. Many companies have to use responsive multiplatform websites to avoid the complexity of developing, managing and maintaining many native versions for Android, IOS, Microsoft, ... Even so, and up to the entry of 5G networks with large bandwidth capacities, where users are expected to have a consumption of up to 30GB per month, the adequacy of websites for their perfect performance on mobile is a challenge. We have from CDNs, HTTP/2, light javascript code, websockets, ... In addition to the above, mobile devices host a huge amount of information about their users, which companies want to access and exploit.

Change Management: In this context of uncertainty and inexperience to have a good change management that meets in time and cost and is able to integrate the best of agile methodologies, Lean Thinking optimization processes and clarity of metrics of Taylorized environments is a way to ensure that strategic plans are met with acceptable risk margins for management boards.

 Big data: due to the lower cost of information storage, the amount of information that can be stored from users, accesses, transactions, interests, feeling, are vital to have a good CRM and be able to give visibility to the performance of business processes to see if they meet established objectives. Companies' DWH systems must be adapted to grow much more in the coming years and generate consolidated information much faster. If we add to these systems the possibility of combining Machine Learning or Deep Learning techniques, the efficiency of the company's processes and revenues can grow significantly.
    Cloud computing: The Devops culture to be able to make rapid changes that improve the response time of companies and the publication of improvements in digital channels in the company is very important. As that culture is implemented through automatic processes and dilutes the difference between Development and Operations with the CI/CD as well as its monitoring and good configuration to have the greatest possible stability for customers at low maintenance prices has a direct impact on the cost of IT in the company's total costs (footprint) and the digital transformation of IT itself is of paramount importance not only for operations but also for the retention of talent.

With this scenario, only 5% of companies surveyed consider having present and available talent to cope with their strategies as far as digital transformation is concerned, executed. Thus, most of the companies are in a phase of orientation and evangelization towards the digital transformation.

The management of people has an essential task to develop and maintain the talent with a very studied investment to develop new skills of their key personnel and at the same time in terms of offer of benefits and career for once these professionals get the necessary skills to maintain them. The recruitment of new talent, is to have a very good brand image not only in the media also through opinions and involvement in forums, associations where talent is present.

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